we have warehouses in many countries,including USA,Australia,UK,Germany,Hong Kong, and we will choose the best option for you automatically. also for European countries,if the order is over $25, our best option is to ship from UK/Germany warehouse. so customers won't have customs or VAT fee problem
What are the delivery charges for orders from the Online Shop?
we offers free shipping worldwide in many countries. In other areas, shipping costs apply.
Which payment methods are accepted in the Online Shop?
We accept payment by credit card (VISA / MasterCard / AMERICAN EXPRESS / JCB / Diner's Club International), by debit card (VISA, Carte Bleue, Carte Bancaire), by direct bank transfer services (SOFORT Banking, iDEAL) and by PayPal. German customers are also able to pay via pre-payment (Vorkasse) or cash on delivery (Nachnahme). More info...
How secure is shopping in the Online Shop? Is my data protected?
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.
WHAT EXACTLY HAPPENS AFTER ORDERING?
After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day. Orders via pre-payment (Vorkasse) are sent out on the day we receive the payment.
WHY HAVE I NOT RECEIVED AN ORDER CONFIRMATION?
Some e-mail services incorrectly flag automated messages from our servers as spam - if you don´t receive anything, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address - in this case please contact our Order-Support o check whether we received your order.
DO I RECEIVE AN INVOICE FOR MY ORDER?
Yes. You will receive your invoice in PDF format via e-mail when your order is sent out to you.
I HAVE NOT YET RECEIVED MY DELIVERY, ALTHOUGH THE STATED DELIVERY TIME HAS PASSED.
On rare occasions or in remote areas there sometimes might be a delay.If the announced shipping times are exceeded significantly, please contact our Order-Support with your order number.
Why have I not received an order confirmation?
Some e-mail services incorrectly flag automated messages from our servers as spam - if you don´t receive anything, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address - in this case please contact our Order-Support to check whether we received your order.
DO I HAVE TO PAY A CUSTOMS DUTY FOR THE GOODS IF I ORDER FROM NATIVE INSTRUMENTS?
After a shipment reaches your country it might be subject to import duties and taxes. Additional charges for customs clearance must be paid by you; we have no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country, contact your local customs office for further information. To facilitate the customs process, we reserve the right to inform customs of the value of goods within the packages. For the same reason, customs officials are permitted to open packages. Sintron Online has no influence over this procedure.
HOWEVER, we will pay customs and vat fee for some countries.more info...
I WOULD LIKE TO SELL A PRODUCT AND TRANSFER IT TO ANOTHER CUSTOMER.
your are welcome to become our agent for our products in your local area,in this case , please feel free to contact us for further discussion.
I am having technical difficulties and have questions regarding my product.